Workplace Mediation and Conflict Resolution In the 21st Century

A workplace essentials training program. Become a certified mediation facilitator and expert communicator.

Mediation saves businesses and individuals more than $1.4 billion annually. On average, it takes two to four years to settle a dispute through litigation. Mediation allows the parties involved to reach resolutions more quickly, inexpensively, and amicably than may be possible through the court system, or other ill-equipped, outdated, archaic procedures found within the workplace. For every $1.49 spent on legal fees, the cost would be reduced to $.53 for arbitration and further reduced to just $.14 for resolution through mediation.

With its emphasis on fairness and cooperation, this course is an ideal choice for any professional looking to advance their personal career by showcasing their valuable acquired competency certification to a current or prospective employer.

Due to the nature of interpersonal human relationships, the need for conflict resolution skills can arise in any situation. Become a valuable asset to any team by developing your mediation skills. This online mediation training can benefit professionals in a variety of settings, including:

  • Social work
  • Family therapy
  • Public service
  • Human resources
  • Law enforcement
  • Faith-based organizations
  • Student affairs and higher education
  • Crisis management
  • Natural resources
  • Victim advocacy
  • Education
  • Mental health
  • Hospitals and healthcare
  • Community development
  • Workplace

Upon completion of the program, you will have a better understanding of:

  • The formal process of mediation as a specific method of conflict resolution, including the specific steps needed to come to a formal, written resolution.
  • The process of mediation as a facilitator, allowing those involved in the conflict to shape the solution, rather than assigning one as an arbitrator.
  • Fundamental communication skills especially important in conflict management, such as listening, checking for accuracy in what you heard, asking open-ended questions, reflecting, and hearing wholly and empathetically.
  • Key negotiation, problem-solving, and conflict resolution skills that are transferable to a variety of fields, and can help you in nearly any career.


The program curriculum provides 40 hours of foundational material recommended by many mediation organizations. This 40 hour Mediation Certification Course explains the stages involved in the process, as well as clearly outlining the roles each party plays, this online class can help reduce anxiety and answer any questions that might have arisen over the issue of whether or not mediation is the right alternative for a particular matter, case, or workplace dispute.

From the basics of defining just what mediation entails, to the more in-depth advanced issues surrounding mediator liability in private business or in a workplace role this course creates an excellent starting point for those who would like to have a solid understanding of the process. This class also covers the types of information necessary to determine whether or not a case is a good candidate for mediation especially in the workplace, the confidentiality issues involved, and what follow-up activities can be expected. Additionally, there are sections that conclude with quizzes that allow you to assess your comprehension of the information presented, thereby most importantly allowing you to immediately employ the knowledge and techniques learned throughout this course to the benefit of yourself and all those whom you come into contact with on a daily basis.

We’re all presented with the same decision every single day when it comes to difficulty, or conflict, and that is ...... Which path will we choose ? .... The deal ?, or the Ordeal ? ......Make no mistake, how you answer this question, and then whether or not you have the skill sets to follow through on your decision, directly impacts the quality of YOUR life today, and those around you!


This course qualifies for 35 Professional Development Credits (PDC's).



Your Instructor


Edward B. Lovett NCMT
Edward B. Lovett NCMT

Mr. Lovett currently is lead instructor for the University For Distance Learning which serves as a recertification, continuing education, and professional development provider. He has also facilitated the SHRM Human Resource Management Certification and Workplace Essentials Training Programs for CSU and National Universities.


Mr. Lovett is often recognized for his ability to connect with audiences personally. With a down to earth and engaging style he makes a lasting impression on others that they won't soon forget! His focus is on effective principles not just the “Law”. Participants have said, “You enriched my learning with the case analysis and discussions allowing us to work through each situation to learn new approaches.”


His background is in Mediation and Conflict Resolution having attended at the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and Loyola Law School Mediation programs. He is a certified trainer for the nationally recognized mediation certifying authority, NACM, conducting Certified Mediation Trainings both domestically and internationally.


Mr. Lovett has been the lead co-Instructor on Sexual Harassment Prevention and anti-bullying training for MVP Seminars and Employee Harassment Training for the last five years.


Course Curriculum


  Chapter 3 - Fear of Conflict
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  Chapter 6 - Active Listening
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  Final Exam
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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